Terms of Service

Last updated on August 26th, 2017

bdXHost Service Contract Where the content states: "We" or "Us" or "Our" includes bdXHost or any party acting on bdXHost's implicit instructions. "You" or "Your" or "Reseller" or "client" or "customer" includes the person purchasing the services and/or any party acting on the customer's instructions. "Member" includes the purchaser of services and/or any party acting on the purchaser's instructions. "The Registrant" includes the person applying for a domain name or any party acting on the Registrant's instructions. "The Registry" refers to the relevant domain names Registry. "Server" means the computer server equipment in connection with the provision of the Services. "Web Site" means the area on the Server allocated by us to you for use by you as a site on the Internet. "TOS" includes this agreement. bdXHost reserves the right to modify this policy at any time, effective immediately upon posting of the modification to this URL: http://www.bdxhost.com/terms-of-service.html. In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement. By using any portion of bdXHost's service, you are agreeing to this service agreement on this document entirely.

Delivery of Services

Immediately upon successful payment you will receive an automated receipt from our systems. Please print an retain a copy of this and retain in a safe place for future reference. Your unique customer username will be on this receipt and should be used for an enquires to bdXHost. Please note that we aim to deliver all goods as soon as signup is complete. If we will be unable to adhere to this you will be informed via email or telephone or both. Payment will be deducted when services are delivered. All orders are delivered electronically via email, If you have any questions about your order please contact us at support@bdxhost.com Our trading hours are 365 Days a Year, 24/7. Normally we will respond within 1 hours of receiving your enquiry. The services available on this site are subject to both export and or import restrictions. Please check regulations in the country you are in to see if these products are allowed for import into your country. We will not add charges to customers using either VISA or Mastercard card schemes. The final price will be the same regardless of payment method

Refund Policy

If you are unhappy with any aspect of our service, please contact our support department who will attempt to rectify the situation. If the problem cannot be fixed and you are unhappy with the service you are entitled to a refund within 30 Dayss. There are no refunds past the 30 Days period. Refunds are not available for .COM, .NET, .ORG or any other domain names, SSL Certificates, Domain Transfer In fees, Domain Transfer Out fees, or any other products or services provided by bdXHost. No refunds are provided for VPS or Dedicated servers under any circumstances. No refunds will be made if we terminate your hosting or other services due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights. Credit on your account cannot be refunded and must be used for purchases and renewals. Setup fees are non-refundable. Accounts purchased under a promotion, with or without a promo code, are excluded from the 30 Days money back guarantee. Any funds sent to ExonHost which are in excess of the amount owed can only be reimbursed in credit and cannot be refunded

SLA Conditions

If your service drops below 99.9% uptime in any given month you will be credited with one free month. This must be claimed within 7 days of our monitoring dropping below this level. Any planned maintenance work is except from this guarantee and will be ignored. Dedicated servers currently have no SLA. Uptime level is calculated by our status page and monitors only.

Account Payments:

If a shared/reseller account has a past due invoice, we will perform the following actions.

1-3 Days - No Action Taken

4 Days - Accounts are suspended

7 Days - Late Fee Added

30 Dayss - Accounts will be terminated.